General Terms and Conditions of Sale

PREAMBLE

These general conditions of sale (hereinafter the "General Conditions" or "GTC") apply to any purchase made by a natural person (hereinafter the "CUSTOMER") on the website https:/ /interieur-decoration.com/fr/ (hereinafter the "SITE") Sole proprietorship registered with the Trade and Companies Register of Saverne under number 320726250 located at 4, rue du Moulin 67140 BOURGHEIM 

Phone : 0984207221 email : contact@interieur-decoration.com 

INTERIOR DECORATION through its WEBSITE scented candles, interior diffusers, furniture and decorative objects.

These General Terms and Conditions are intended to regulate the sale and DELIVERY of PRODUCTS ordered from the SITE. 

They are accessible and printable at any time via a hypertext link available on the home page of the SITE.

IMPORTANT

Any order placed on the SITE necessarily implies the unreserved acceptance of the CUSTOMER of these general conditions of sale. 

 

Section 1. Definitions

The terms used below have, in these General Conditions, the following meanings:  

 

  • « CUSTOMER ": refers to the contracting party, who guarantees to have the quality of consumer as defined by French law and jurisprudence. As such, it is expressly provided that this CLIENT acts outside of any usual or commercial activity.
  • « ORDER ": refers to the purchase of PRODUCTS by a CUSTOMER
  • « ACCOUNT ": refers to all the data provided by the CLIENT, hosted on the SITE. Access to the ACCOUNT is done through the CLIENT's IDENTIFIERS and allow access to the CLIENT's PERSONAL SPACE.
  • « PERSONAL SPACE ": refers to the space dedicated to the CUSTOMER associated with his ACCOUNT, which allows him to manage all the ORDERS placed via the SITE.
  • « IDENTIFIERS ": refers to the email address and password chosen by the CUSTOMER, necessary for access to his ACCOUNT on the SITE.
  • « DELIVERY ": refers to the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated during the ORDER. 
  • « PRODUCE ": refers to all candles,
  • « TERRITORY ": refers to the Metropolitan France, Monaco, the DOM/TOM and Corsica.

 

Article 2. Object

These General Conditions govern the sale of PRODUCTS via the SITE. The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers.

 

Article 3. Acceptance of terms and conditions

The CUSTOMER undertakes to read these terms and conditions carefully and accept them before proceeding to the payment of an ORDER of PRODUCTS.

These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted and expressly accepted before placing the ORDER.

The CUSTOMER is invited to carefully read, download, print the General Conditions and to keep a copy.

By clicking on the "Order" to place the ORDER, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.

 

Section 4. Registration on the site

To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have the legal capacity or, if he is a minor, be able to justify the agreement of his legal representatives.

The registration of the CUSTOMER on the SITE is free.

Article 4.1. Time of registration

To be able to place an order, the CUSTOMER will be invited to register on the SITE, that is to say to create an ACCOUNT.

Any CUSTOMER has the option of registering during the first visit to the SITE.

In any case, he must register at the latest at the time of validation of his ORDER.

 

Article 4.2. Registration procedure

In order to open his ACCOUNT, the CLIENT must:  

  • Fill out the form provided for this purpose and fill in all the required information and in particular their surname, first name, date of birth, e-mail address.
  • The sign (*) indicates the mandatory fields that must be filled in
  • Choose IDENTIFIERS, i.e. an e-mail address and a password, which can be changed at any time. It is recommended to change your password regularly.  

Any incomplete registration will not be validated, which the CLIENT acknowledges and accepts. 

The information that the CUSTOMER during registration must be complete, accurate and up-to-date.

The registration of the CUSTOMER automatically leads to the opening of an ACCOUNT in their name, giving them access to a PERSONAL SPACE that allows them to manage their ORDERS of PRODUCTS.

At the end of this process, the CLIENT will receive an email confirming the registration.

The CUSTOMER undertakes to create only one ACCOUNT on the SITE.

CUSTOMERS guarantee that all the information they provide in the registration form is accurate, up-to-date and truthful, and is not tainted by any misleading character.

They undertake to update this information in their PERSONAL SPACE without delay in case of changes, so that it always corresponds to the aforementioned criteria.

CUSTOMERS are informed and accept that the information entered for the purpose of creating or updating their ACCOUNT is proof of their identity. The information entered by the CUSTOMERS commits them as soon as it is validated.

CUSTOMERS access their PERSONAL SPACE at any time after identifying themselves using their IDENTIFIERS.

THE PERSONAL SPACE allows the CUSTOMER to consult all his ORDERS made on the SITE, and also allows him, if necessary, to follow the DELIVERY of the PRODUCTS.

 

Article 4.3. Management of IDENTIFIERS

The CLIENT will be solely responsible for the use of his IDENTIFIERS or actions made through his ACCOUNT.

In the event that a CLIENT discloses or uses his IDENTIFIERS in a manner contrary to their destination, INTERIEUR DECORATION may then terminate the ACCOUNT without notice or compensation. 

Under no circumstances can INTERIEUR DECORATION be held responsible in case of usurpation of the identity of a CUSTOMER. Any access and action carried out from the ACCOUNT of a CLIENT will be presumed to be carried out by this CLIENT, insofar as INTERIEUR DECORATION is not obliged and does not have the technical means to ensure the identity of the persons having access to the ACCOUNT.

Any loss, misappropriation, or unauthorized use of a CUSTOMER's IDENTIFIERS and their consequences are the sole responsibility of the CUSTOMER, the latter being required to notify INTERIEUR DECORATION, without delay, by email addressed to the following address: contact@interieur-decoration.com

 

Article 4.4. Unsubscribing   

The CUSTOMER may at any time close his ACCOUNT by sending an email to: contact@interieur-decoration.com.  INTERIEUR DECORATION will proceed as soon as possible to deactivate the ACCOUNT and will send the CUSTOMER an email confirming the closure of his ACCOUNT.

In case of ORDERS in progress, they must be paid by the CUSTOMER and delivered by INTERIEUR DECORATION 

Section 5. Commands

Article 5.1. Characteristics of the PRODUCTS

The candles sold by INTERIEUR DECORATION are made from a 100% natural, ecological and biodegradable vegetable wax, without pesticides or herbicides.

INTERIEUR DECORATION undertakes to present the essential characteristics of the PRODUCTS on the SITE and the mandatory information under applicable law.

The CUSTOMER undertakes to read them carefully before placing an order on the SITE.

Article 5.2. ORDER PROCEDURE

ORDERS for PRODUCTS are placed directly on the SITE. To place an ORDER, the CUSTOMER must follow the steps described below (please note, however, that depending on the CLIENT's start page, the steps may differ slightly).

5.2.1. Selection of PRODUCTS and purchase options

The CUSTOMER must select the PRODUCT of his choice by clicking on the PRODUCT concerned and choosing the desired quantities. A description of the PRODUCT (with the main characteristics of the PRODUCTS, etc.) will be provided on the SITE.

Once the PRODUCT is selected, the PRODUCT is placed in the CUSTOMER's shopping cart. The latter can then add to his basket as many PRODUCTS as he wishes.

5.2.2. Orders

 Once the PRODUCTS have been selected and placed in his basket, the CUSTOMER must click on the basket and check that the content of his ORDER is correct. If the CLIENT has not already done so, he will then be asked to identify himself.

Once the CUSTOMER has validated the contents of the basket and has identified / registered, an automatically completed online form summarizing the price, applicable taxes and, if applicable, delivery costs will be displayed to him.

The CUSTOMER is invited to check the content of his ORDER (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content.

The CUSTOMER may then proceed to the payment of the PRODUCTS by following the instructions on the SITE and provide all the information necessary for invoicing and DELIVERY of the PRODUCTS.

ORDERS placed must include all the information necessary for the proper processing of the ORDER.

The CUSTOMER must also select the delivery method chosen.

5.2.3. Acknowledgement of receipt

Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER's ORDER. A copy of the acknowledgment of receipt of the ORDER is automatically sent to the CUSTOMER by e-mail, provided that the e-mail address provided through the registration form is correct.

It is specified that the summary of the ORDER as well as the confirmation email may be kept and printed by the CUSTOMER.

INTERIEUR DECORATION does not send any confirmation of ORDER by post or fax.

5.2.4. Invoicing

During the ordering process, the CUSTOMER must enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be filled in for the CUSTOMER's ORDER to be processed by INTERIEUR DECORATION.

In particular, the CUSTOMER must clearly indicate all the information relating to the DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the DELIVERY address.

The CUSTOMER must also specify the chosen means of payment.

Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that INTERIEUR DECORATION sends to the CUSTOMER by e-mail constitute an invoice. Whatever the method of ORDER or payment used, the CUSTOMER will be able to recover his invoice from his PERSONAL SPACE. 

5.2.5. Other features of the PERSONAL AREA

From his PERSONAL SPACE, the CUSTOMER has the possibility to manage his personal information and modify it, inquire about ORDERS placed, in progress or recently shipped and exercise his right of withdrawal.

The CUSTOMER may also subscribe or unsubscribe to our newsletter.

Article 5.3. Date of ORDER

The date of the order is the date on which INTERIEUR DECORATION acknowledges receipt of the ORDER online. The deadlines indicated on the SITE only begin to run from this date.

Article 5.4. Price

For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros all taxes included, as well as the applicable delivery costs (depending on the weight of the package, the DELIVERY address and the carrier or mode of transport chosen).

Prices include in particular value added tax (VAT) at the rate in force on the date of order. Any change in the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the suppliers of INTERIEUR DECORATION are subject to change. As a result, the prices indicated on the SITE may change. They can also be changed in case of special offers or sales.

The prices indicated are valid, except for gross error. The applicable price is that indicated on the SITE on the date on which the order is placed by the CUSTOMER.

Article 5.5. Availability of PRODUCTS

INTERIEUR DECORATION undertakes to deliver the PRODUCT on the date or within the period indicated to the CUSTOMER, unless the parties have agreed otherwise.

However, the CUSTOMER is warned of the fact that INTERIEUR DECORATION uses external specialized carriers to deliver its PRODUCTS.

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS can also be informed of the restocking of a PRODUCT by INTERIOR DECORATION

In any case, if the unavailability has not been indicated at the time of the ORDER, INTERIEUR DECORATION undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

In the event that a PRODUCT is unavailable, INTERIEUR DECORATION may, and if the parties agree, offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, he will obtain a refund of all sums paid for the unavailable PRODUCTS no later than thirty (30) days of payment.

Section 6. Right of withdrawal

The terms of the right of withdrawal are provided for in the "withdrawal policy", policy available in Appendix 1 of these

Section 7. Payment

Article 7.1. Payment methods 

The CUSTOMER can pay for his PRODUCTS online on the SITE according to the means offered by INTERIEUR DECORATION, that is to say by check, transfer or credit card or via the secure payment system PayPal.

At this stage, the CUSTOMER also has the possibility to indicate a Promo Code that gives rise to an advantage (discount, products offered) provided that it is still valid. For this, the CUSTOMER must integrate his promo code at the time of payment, in the insert "I have a promo code" then click on " OK." His Code is then integrated into his purchase and the CUSTOMER benefits from the discount.

The CUSTOMER guarantees INTERIEUR DECORATION that he holds all the authorizations required to use the chosen means of payment.

INTERIEUR DECORATION will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of online payment on the SITE.

It is therefore specified that all information relating to payment provided on the SITE is transmitted to the SITE bank and is not processed on the SITE.

 

Article 7.2. Payment date

In case of single payment by credit card, the CUSTOMER's account will be debited as soon as the ORDER of PRODUCTS placed on the SITE.

If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these General Conditions.

 

Article 7.3. Late or refusal of payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the Customer Service of INTERIEUR DECORATION in order to pay the ORDER by any other valid means of payment. 

In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money due by the CUSTOMER proves impossible, the ORDER will be canceled and the sale automatically terminated.

 

Section 8. Proof and archiving

Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros including VAT will be archived by INTERIEUR DECORATION for a period of ten (10) years in accordance with Article L. 213-1 of the Consumer Code.

INTERIEUR DECORATION agrees to archive this information in order to ensure a follow-up of transactions and to produce a copy of the contract at the request of the CLIENT.

In case of dispute, INTERIEUR DECORATION will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

 

Section 9. Transfer of ownership

INTERIEUR DECORATION remains the owner of the PRODUCTS delivered until their full payment by the CUSTOMER.

The above provisions do not prevent the transfer to the CUSTOMER at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage of the PRODUCTS subject to the retention of title, as well as the risks of damage that they may entail.

 

Section 10. Delivery

The terms of DELIVERY of the PRODUCTS are provided for in the "delivery policy" referred to in Appendix 2 hereof.

 

Section 11. Guarantees

Apart from the commercial guarantees that INTERIEUR DECORATION could offer for certain PRODUCTS, all CUSTOMERS benefit from "legal" guarantees, for all PRODUCTS, which are detailed below.

Article 11.1. Guarantee of conformity

Article L. 217-4 of the Consumer Code : « INTERIOR DECORATION delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility. ».

APPENDIX 1: WITHDRAWAL POLICY

Principle of withdrawal

The CUSTOMER has, in principle, the right to return or return the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days of the communication of his decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.

Withdrawal period

The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT.

If the CUSTOMER's order relates to several PRODUCTS and these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT.

Notification of the right of withdrawal

To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous declaration to: 4, rue du moulin 67140 Bourgheim 

He can also use the Withdrawal form.

In order for the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund all sums paid, including delivery costs without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER is informed of the CUSTOMER's wish to withdraw.

The SELLER will proceed to the refund using the same means of payment as the one that the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different means, in any case, this refund will not incur any costs for the customer.

The SELLER may defer reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, whichever is the earliest.

Return policy

The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communication of his decision to withdraw from this contract, return the property to: 4, rue du moulin 67140 Bourgheim 

This period is deemed to have been respected if the CUSTOMER returns the property before the expiry of the fourteen-day period.

Return costs

The CUSTOMER must bear the direct costs of returning the good.

Condition of the returned property

The PRODUCT must be returned according to the instructions of the SELLER. The product must be returned in its complete packaging, with the delivery note. A product that is incomplete, damaged, soiled or whose wick has been burned will not be taken back.

Packaging

The PRODUCTS are packed in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS must meet the same standards when returning PRODUCTS. As such, the CUSTOMER is invited to return the PRODUCT that does not suit him in its original packaging and in good condition, suitable for remarketing.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases:

  • Supply of goods or services whose price depends on fluctuations in the financial market.
  • Supply of goods made to the CUSTOMER's specifications or clearly personalized
  • Supply of goods that are likely to deteriorate or expire rapidly.
  • Supply of sealed audio or video recordings or software that have been unsealed after delivery.
  • Newspaper, periodical, magazine (except subscription contract)
  • Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer provides for a specific date or period of performance.
  • Supply of goods which by their nature are inseparably mixed with other items.
  • Supplies of sealed goods that cannot be returned for reasons of health protection or hygiene and that have been unsealed by the CUSTOMER after DELIVERY.
  • the supply of alcoholic beverages whose price was agreed at the time of conclusion of the sales contract, the delivery of which can only be made after 30 days and whose actual value depends on fluctuations in the market beyond the control of the SELLER.
  • Supply of digital content not supplied dematerialized if the execution has begun with the prior express consent of the consumer, who has also acknowledged that he will lose his right of withdrawal.
  • Contracts concluded at a public auction

APPENDIX 2: DELIVERY POLICY

Delivery area

The PRODUCTS offered can only be delivered on the TERRITORY.

It is not possible to place an order for any delivery address located outside this TERRITORY.

The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER has indicated during the ordering process.

Shipping time

The deadlines for preparing an order and then establishing the invoice, before shipment of the PRODUCTS in stock are mentioned on the SITE. These deadlines exclude weekends or public holidays. Special case: during the inventory period (usually week 1 of the year) any order will be delivered with an increase of 72 hours, under normal delivery conditions.

An electronic message will be automatically sent to the CUSTOMER at the time of shipment of the PRODUCTS, provided that the e-mail address in the registration form is correct.

Delivery times & costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible shipping times and formulas for the PRODUCTS purchased.

Shipping costs are calculated according to the amount of the order. The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.

The details of delivery times and costs are detailed on the SITE.

Terms of DELIVERY

The package will be delivered to the CUSTOMER against signature and on presentation of an identity document. 

DELIVERY Problems 

The CUSTOMER is informed of the date of shipment of the products, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable time and in case of non-delivery within this period, he may terminate the contract.

The SELLER will reimburse, without undue delay from receipt of the letter of termination, to the CUSTOMER the total amount paid for the PRODUCTS, including taxes and delivery costs, using the same payment method used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until delivery of the PRODUCT to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of damage or partial losses noted during delivery.